Employee Thinking vs Owner Thinking

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Employee Thinking vs Owner Thinking

“…very few employees *really* understand this and those that are not
convinced that the tasks they perform on a daily basis have a direct impact
on customer experience are:

*EMD’s* or *Employees of Mass Destruction*.

These EMD’s have little understanding of the integrated series of
relationships that influence the accuracy, speed and movement of information
and resources through a business. ”